General Terms and Conditions

1. The warranty period is two years, beginning with the acceptance of the respective individual work. In the case of used vehicles and objects, liability is limited to 12 months. In the case of customer-owned vehicles, liability is limited to the work actually carried out. Warranty services do not extend the warranty period for the vehicle or the goods.
2. The Contractor shall be liable for material defects and defects of title in accordance with the provisions of the German Civil Code (BGB) for the purchase contract/contract for work and services. However, the client must first assert the rights to subsequent performance. If this fails, the client shall be entitled to further rights in respect of defects (self-remedy, withdrawal, reduction, compensation).
3. The guarantee applies in addition to the statutory warranty provisions, which are not restricted by this guarantee vis-à-vis consumers.
4. General conditions of the guarantee
   • The Contractor grants a warranty for twenty-four (24) months (hereinafter referred to as “Warranty”) on all parts, vehicle conversions, extensions, living cabins and full extensions of the living cabin (hereinafter referred to as “Goods”) sold by the Contractor.
   • The Contractor undertakes to compensate for any defects that may occur in its goods during the warranty period that are attributable to manufacturing defects in accordance with point 5.1. However, under no circumstances shall the warranty liability apply to defects caused by violation of the regulations regarding the use and/or maintenance of the goods.
5. Detailed warranty conditions
   • The Contractor’s warranty on goods and elements for attaching the goods to the chassis only covers

manufacturing defects that exist at the time of delivery of the goods or that have arisen during the warranty period. In this guarantee, manufacturing defects are understood to be material defects and manufacturing defects. If a manufacturing defect is discovered under the aforementioned circumstances, it is considered a warranty case. The assessment of discovered manufacturing defects is carried out at the Contractor’s factory in 97907 Hasloch.

• If assemblies, aggregates, other parts and components of the goods that are covered by the warranty of their

In the event that a defective assembly, unit, part or component from a manufacturer/producer has manufacturing defects, the Client shall be entitled to contact the manufacturer/producer of the defective assembly, unit, part or component directly, but only after it has coordinated this action with an authorized representative of the Contractor and received its written consent.

• The warranty also does not cover any assemblies, units, parts, components, systems, attachments, superstructures of any kind, as well as any work associated with their assembly and installation carried out by any third parties at the instigation of the customer.
• The warranty on the goods shall lapse if a housing element of any kind is pierced, modified or intentionally or unintentionally damaged by direct actions of the Client or any other actions carried out by a third party at the instigation of the Client without the prior written consent of an authorized representative of the Contractor.
• Maintenance and services, including regular service, are not included in the warranty, but are provided for a fee. Services, including regular service, are understood to mean services that are not included in the price determined by the purchase/works contract between the Contractor and the Client or those that the Client commissions the Contractor to perform on the basis of a service contract or contract for services.

6. Obligations of the Contractor
   • The Contractor undertakes to remedy any manufacturing defects discovered at the time of delivery of the goods or during the period of validity of the warranty by way of free warranty service or corresponding repair at the Contractor’s factory in 97907 Hasloch. Warranty service and corresponding repair shall be deemed to be the performance of all reasonable actions necessary to remedy the defect discovered, provided that these do not involve unreasonable expense for the Contractor. The type and procedure of the actions required to remedy the discovered defect shall be determined by the Contractor. The warranty service or repair does not include the costs of delivering the goods and the elements for attaching the goods to the chassis to the Contractor’s factory, as well as work and services of any kind at another location not authorized by the Contractor, unless it is a situation agreed in writing with an authorized representative of the Contractor or provided for by the contract concluded between the Contractor and the Customer.
7. Obligations of the client
   • The Warranty Service is available to the Buyer only on the condition that the Buyer complies with the requirements, obligations and regulations set forth in this Warranty, including, but not limited to, obligations relating to the use of the Warranty Service under this Warranty.
   • The Customer shall make the vehicle or the goods available to the Contractor at the Contractor’s factory in 97907 Hasloch for diagnostics and determination of the alleged defect for the purpose of its assessment and testing for warranty capability. In order to enable this assessment, the Customer shall grant the Contractor’s authorized representatives full access to the goods, the vehicle and its assemblies and units.
   • The Client undertakes to inform the Contractor of any sale/transfer of the vehicle or the goods to a third party.
8. Reimbursement of costs
   • The Contractor shall not reimburse the Customer for the costs of delivery/carriage of the vehicle or the goods to the Contractor’s plant in 97907 Hasloch.
   • The Contractor assumes no liability for the reimbursement of lost profits due to the discovery of manufacturing defects or the need to deliver the vehicle or goods to the Contractor’s factory for servicing. Furthermore, it assumes no liability for compensation for the time that the buyer has to spend in order to deliver the vehicle or goods to the factory (e.g. loss of earnings or compensation for unpaid vacation).
   • The Contractor shall only be liable for any further damage suffered by the Client which is attributable to a manufacturing defect if it is at fault, whereby – with the exception of damage to persons – liability shall only be assumed for damage caused by intentional or grossly negligent conduct on the part of the Contractor or the persons for whose fault it is responsible.
   • This warranty does not cover any additional costs in connection with any elements of third-party equipment, units, assemblies, components, parts, superstructures or any work carried out by third-party specialist personnel not authorized by the Contractor, which makes warranty service more expensive or even impossible.
   • The Contractor shall not manufacture any vehicles or goods that are suitable as housing units for permanent or temporary accommodation for the Client. When carrying out warranty work, the Contractor shall not be liable for reimbursement of any costs incurred by the Client for renting accommodation for the duration of the maintenance work, irrespective of whether the maintenance work is carried out under the warranty or is not covered by the warranty service.
   • A replacement/rental vehicle with or without a caravan, as well as the costs of renting and using a car, cannot be reimbursed when warranty work is carried out. In addition, costs for train/bus tickets, airline tickets, fuel, accommodation rental, hotel bills and all other costs incurred by the Client due to the delivery of the vehicle or goods to the Contractor’s plant and its return cannot be reimbursed or refunded.
   • No telephone costs or expenses for other means of communication can be reimbursed when warranty work is carried out.
   • The downtime of the goods and the vehicle cannot be reimbursed when warranty work is carried out. In addition, no material or immaterial damage incurred by the Client (including lost income) associated with the downtime of the vehicle at the Contractor’s plant for repair or warranty service can be reimbursed.
9. The warranty period for the vehicle or the goods is 24 months for new goods
   • The warranty period begins on the day the vehicle or goods are handed over to the Client by the Contractor.
   • The date of handover shall be the date specified in the vehicle handover protocol or in the delivery bill (the date in the handover protocol shall take precedence); if applicable, the warranty period may also be counted from the date on which the module was to be handed over, but this failed due to circumstances for which the Client is responsible (including, but not limited to, a delay in handover, suspension of the fulfillment of delivery / handover obligations due to the Client’s delay in payment).
10. Faults not covered by the warranty
    • The warranty does not apply to damage caused by the effects of the environment or foreign bodies, accidents or natural phenomena, negligent or improper (points 11.3. and 11.4.) use of the vehicle or the goods, including unauthorized manipulations of systems and aggregates of the vehicle or the goods carried out by the Client or third parties without written agreement of these manipulations with an authorized representative of the Contractor.

The following can NOT be recognized as a manufacturing defect:

• Normal wear and tear, i.e. wear and tear caused by routine operation and normal storage of the vehicle or goods and corresponding to the period of operation, insofar as this wear and tear corresponds to the conditions of daily mileage or standing time, the influences of the operating conditions selected for the vehicle or goods and external factors caused by specific geographical, road and weather conditions at places of use. Exemplary (non-exhaustive) list of defects that are to be classified as normal wear and tear:

• Fading and cracking of paintwork, sealants and other construction materials due to exposure to sunlight or UV rays, humidity, temperature and other weather conditions, traces of exposure to chemicals or abrasive materials, natural clouding of surfaces, oxidation and rusting of metallic parts, any soiling, scratches, cracks, abrasions, dents or cracks, loss of elasticity or cracking of technical rubber and polymer materials, insignificant deformation or loss of tightness due to storage/operating conditions or the specific characteristics of the material, insignificant surface matching defects, fungal and mold growth in areas of increased humidity, traces of deformation or loss of tightness due to storage/operating conditions or the specific characteristics of the material. insignificant deformations or loss of tightness caused by storage/operating conditions or the specific characteristics of the material, insignificant surface matching defects, fungal and mold growth in areas with increased moisture, traces of condensation, leaks in connections and joints, insignificant leaks, blockages, formation of mineral and organic deposits in assemblies and pipes, mechanical wear or jamming of parts due to the effects of external factors (sand, dust, water, salt, dirt, etc.), other traces of intensive use and use of the material.), other traces of intensive and regular operation of parts, assemblies and components of the module.
  • Other operation of assemblies and parts of the vehicle or goods

The Contractor shall not undertake to remedy defects free of charge (this warranty does not cover defects) if these defects are caused by improper operation of the vehicle or the goods. Improper operation is a conscious or unconscious violation of the regulations set out in:

• recommendations of the manufacturer, instructions and the instruction given to the Client by representatives of the Contractor when the vehicle or the goods are handed over to the Client;
• Recommendations of the manufacturers of assemblies, units and components used in the vehicle or goods;
• the operating instructions for expedition vehicles

are defined.

Furthermore, this warranty does not cover the repair of defects caused by the customer’s failure to perform certain operations and procedures (e.g. regular maintenance and care) as prescribed in the operating instructions.

• Operation is considered improper if, for example, the following is involved (exemplary, non-exhaustive list):

– conscious or unconscious non-compliance by the Client with the provisions of the Contractor’s operating instructions for the vehicle or goods and the elements for attaching the cabin to the chassis;

– conscious or unconscious non-compliance by the Customer with the Contractor’s instructions on the use of systems, units, assemblies and parts of the vehicle or the goods. These instructions shall be given verbally during the instruction when the vehicle or goods are handed over to the buyer.

• conscious or unconscious non-compliance by the Client with the instructions and recommendations received from the Contractor in the course of operating and servicing the units and systems;
• the vehicle or the goods and elements for attaching the cabin to the chassis were not operated in accordance with their normal purpose or were converted or modified;
• the vehicle or the goods and the elements for attaching the cabin to the chassis were temporarily or permanently parked (stored) in inappropriate conditions;
• Additional equipment has been installed without consultation with the Contractor or additional equipment has been temporarily or permanently attached to the vehicle or the goods or to elements for attaching the cabin to the chassis, including but not limited to lift systems, holders of all kinds, platforms, holders, containers, winches, elevators, solar panels and other assemblies, units, parts and components whose technical and/or operating characteristics do not comply with the Contractor’s operating recommendations.
• Maintenance

The Client acknowledges that all devices (assemblies, units, components and parts) not recommended from the outset in the Contractor’s basic offer are NOT compatible with each other, unless their compatibility has been recognized and confirmed in writing by the Contractor.

In order to avoid the loss of the warranty, the Client is entitled (before the additional equipment is installed) to request a statement from the Contractor regarding the technical compatibility of the vehicle or the goods and the elements for attaching the cabin to the chassis (assemblies, units, components and parts).

The client loses the right to the guarantee in the following cases:

• The manufacturer’s safety seals, special stickers or other protective agents applied to assemblies and units of the vehicle or the goods and the elements for attaching the camper to the chassis are damaged.
• Goods were transported inside or outside the vehicle or goods for which the cabin installed on the vehicle was not suitable and was not adapted by the manufacturer (in this case, bulky goods of any kind, any hazard class, any dangerous structural/chemical condition, any unsuitable size, etc.).
• The vehicle or its components or the goods have been overloaded. Sufficient proof of overloading is the character of the respective defect, which proves that the defect was caused precisely by overloading.
• The vehicle with the installed cabin has broken down or been involved in another traffic accident or has been deformed by an external impact.
• The conditions and intervals according to which the preventive maintenance of the vehicle or the goods and the elements attaching the cabin to the chassis should be carried out were not observed.
• Maintenance or repair (including the settings of the module- and part-specific software) was not carried out at the Contractor’s plant. The Client may only carry out the repair or maintenance at another location if it has received written consent for this specific repair or maintenance from the Contractor.
• Any operating materials, consumables or chemicals not recommended by the contractor were used!!!

– The extent of the malfunction caused by a manufacturing defect increased because no suitable measures were taken by the client immediately after it discovered this malfunction, became aware of it or should have become aware of it.

11. Warranty service procedure

The warranty service is carried out at the contractor’s factory in 97907 Hasloch.

• The prerequisites for carrying out the warranty service are: The Client has requested a required service from the Contractor in writing, has provided a brief description of the defect(s) and has made an appointment at the factory for the purpose of handing over the vehicle or goods to a representative of the Contractor.

• No attempts have been made by the Client and/or any third parties not accredited by the Contractor to rectify the defect discovered at the instigation of the Client.
• The vehicle or goods are brought to the Contractor’s premises within the warranty period or within 21 days after the expiry of the warranty period, provided that the defect was discovered no later than 7 days before the expiry of the warranty period, and provided that the Client reported the discovery of this defect in writing no later than 7 days before the expiry of the warranty period.
• The client has filled out an order for warranty service completely and correctly at the client’s plant.
• The client has made the vehicle or the goods and the elements for attaching the cabin to the chassis available for the purpose of diagnosing the defect and determining the cause of the defect.
• At the Contractor’s request, the Purchaser shall submit copies of the necessary documents to be kept during the course of operation.
  • The Client shall either make the vehicle or goods available in person or send an authorized representative to the Contractor’s plant, who shall sign the order to perform the warranty service and hand over the vehicle or goods and the elements for attaching the cabin to the chassis for the purpose of diagnosis and performance of the warranty service. A person authorized to conduct negotiations and conclude agreements on behalf of the Client by means of a power of attorney shall be considered an authorized representative for the purpose of arranging warranty service. The driver is not considered an authorized representative unless he can present a power of attorney issued by the buyer.
  • To apply for warranty service, the Client must contact the Contractor’s factory in writing at least 7 days before the warranty period expires.
  • If the Client’s request for warranty service has been rejected and the Client does not agree with this, the Client must submit its objections in writing and ensure the integrity of the parts removed in the course of the diagnostics and/or repair (if it is not possible for the Client to ensure the integrity of the removed parts, it must hand over these parts to the Contractor’s plant).
  • After the warranty period has expired, all defects, including hidden defects, will be rectified exclusively at the expense of the client and are not covered by the warranty.